Today’s companies are racing towards artificial intelligence to make it a big part of their digital strategy.
The rise of chatbots in finance and banking sectors is the latest wave of new technologies adopted.
Since its launch a year ago, the bot has helped JPMorgan spare more than 360,000 hours of labor.
This chatbot additionally uses the technology to parse messages for employees, allow access to software systems, and handle basic IT requests like resetting passwords.
Without customer satisfaction, no organization can sustain for long in the market.
Particularly in the banking industry, it is changing the face of the communication interface by adopting Artificial Intelligence.
Leveraging the strength of artificial intelligence and increasing popularity of messaging apps, conversational interfaces are enabling unprecedented banking engagement and re-establishing relationship banking. Introducing chatbots in the banking sector can bring a huge change in customer experience and keep up the pace with changing customer expectations.
Based on the overall feedback, management can further consider refining existing schemes or implement new plans.
Digital collaboration networks like intranet form the basic building block for gathering meaningful insights to gain business efficiency and smooth workflows.